Plusnet or Minusnet?

After coming back from New York in September, I uploaded my pictures to my personal web site. Nothing unusual for me there, except this time I realised I was nearly hitting the space limit my ISP enforces for my web space. At the time I figured all would be fine so I set about contacting them for a space increase. Now given I've been a customer for many years and always used their premium services (to get better speeds, more usage allowance and no traffic shaping) and the fact disk space is cheap (especially when talking in terms of MB) I even thought they'd probably give me more space at no charge. I hold Plusnet in reasonably high regard, customer service is great, network speeds are OK and things just seem reliable and work well, on this occasion though I was wrong. The conversation between me and Plusnet follows:

Graham

Is it possible to increase my Web Space quota beyond 250MB?
My current usage is reported as 241MB, 96.4%. I use the web space primarily for my personal photographs which I resize to a small size and use JPEG compression so I'm not abusing the space. However, it seems after 8 years or so I'm now approaching 250MB.
Many thanks in advance for the information.

Plusnet

Dear Mr White,
I am afraid it is not possible to increase the webspace allowance on accounts at the present time.
Kind regards

Graham

That's really very unfortunate. Is there really no option to increase the 250MB quota, even if some charge were involved? I even pay a premium for the Your Way Pro service.
I'm a long-standing plusnet customer and one of the reasons I originally chose plusnet was for the web space and hosting of PHP+MySQL sites.
Are plusnet prepared to lose customers based on something this simple? If so, I'll have no choice but to re-evaluate my web hosting solution in which I will take into account my ADSL provider.
Hoping you can reconsider this decision or policy.
Thanks.

Plusnet

Dear Mr White,
Thank you for getting back to us. Unfortunately it is not possible to change the webspace allowance unless you were to move to our top business account. Our system does not allow us to add additional webspace and although we intend to offer this in the future we have no firm plans at present.
Kind regards

I find it hard to come to terms with the fact "their system" must be so terrible and essentially equate the response to the Little Brittain sketch "computer says no!".

This was all going on at the same time Roo was becoming frustrated with Plusnet as well. I can definitely sympathise with many of Roo's points and Plusnet have left me considering my options as well.

The reason I still maintain a web site is purely legacy. There once was a time when the likes of Flickr simply didn't exist and if you wanted to share photos on-line, you had to do it yourself. I'd quite happily move over to Flickr for hosting my pictures, it would be more convenient in a number of ways and sort of removes the need for hosting my own web site and therefore my tie to Plusnet.

It's got me thinking again recently, what services do I use/need and how much am I willing to pay for them. Currently my broadband is nearly £20 per month, with other providers I could get broadband, phone and television for that amount!!! Unfortunately, I don't live in an area catered for by cable services so I have to use ADSL broadband and non-cable phone/television.

If anybody has some good experiences or recommendations, do let me know as I start to look around now.

Edit #1
Since writing Plusnet have phoned me at home to discuss my requirements, another indication of their really excellent customer service. If I do decide to move away from them it will certainly be hard and with regret. Basically, I want something a bit cheaper with no speed restrictions and a sensible download limit if any. Plusnet offer only one service with no speed restrictions, the one I'm using already.
End Edit

Edit #2
As Roo pointed out in his post, Plusnet are using Twitter and search for people talking about Plusnet. They contacted me through Twitter to point out a relatively recent announcement about changes in their web hosting service which are currently under trial. Great stuff, weird how I only find this out through Twitter though, rather than through the formal methods of their helpdesk, through their community web site or by talking with them on the phone all of which I've done recently.
End Edit