Tuesday, 20 August 2013

Nexus 4 Red Light of Death

I've written a few times in the past about various poor or laughable customer experiences I've had when dealing with technology and the companies making or retailing them.  Things usually work out well in the end of course as we're well protected as consumers here in the UK.  However, when my Nexus 4 went wrong late on Saturday night I thought I was in for another world of pain, I couldn't have been more wrong.

The short version of this post is that my phone died late on Saturday night.  On Sunday morning I raised a support call.  By Tuesday morning I had a brand new phone in my hand, delivered to my door, all under warranty.  I need not have worried it seems, Google appear to have customer support really very well sorted out.  I only wish the vast array of companies out there who are terrible to deal with would learn the lessons of having satisfied customers even when things go wrong.

The slightly longer version of the story is that my phone completely ran out of charge on Saturday and when I went to plug it in for an over night full charge before going to bed, I noticed the LED was solid red.  I've never seen this before but left it for a few hours and tried turning it on, nothing.  I left it on over night and it still wouldn't turn on the next morning.  I tried a few other things, like a separate wall outlet and another charger and cable but still all I got was a solid red light and no ability to boot the phone.

I phoned Google at 10am on a Sunday in the hope that they ran a call center on Sundays or that I would be connected to an international person who would be able to help.  I think that's probably what happened as it was an all-American experience from start to finish.  Benjamin answered the phone, asked me some questions and got me to do a couple of things with the phone, it was still dead.  He was first class, easy to understand and took ownership of the issue straight away, I can still email him directly about the problem now.

After Google support (Ben) realised the phone was dead, there was no quibble, no problem, no hoops to jump through.  He told me that he'd send the issue through to the warranty department, they would send me an email with how to order a new phone and when I receive it I should send back the old one in the same packaging (standard practice for the tech industry).  We parted company, and I'm thinking this is all a bit too easy and something will go wrong later.

A couple of hours later, I get an email from Google warranty.  It has a link to click which allows you to order a new phone at no cost (the link is only live for 24 hours).  I set about ordering the phone, it was Sunday night by this time.

8:30am Tuesday morning and Parcel Force knock at the door and deliver my new phone.  Inside the package is a return envelope, exactly as described by Ben at Google and exactly what the warranty email said would happen.  I printed the RMA note attached to the email, packaged everything up and it's ready to go back to Google - we're still less than 5 days from the start of the issue at this point.

Quite simply, brilliant.  I thought I should say so (or more so).

So would I buy a new Google hardware product again?  You bet I would.  Software updates come regularly, I'm always at the latest Android level (unlike the Transformer Prime tablet we have in the house which is stuck on 4.1 because Asus dropped support after little more than a year), I don't suffer from the Apple single vendor lock-in issue, and now to top it all off it seems the warranty support is first class.

Saturday, 17 August 2013

Android Clients for Twitter

I've been a long time fan of Tweetdeck as a piece of software for social management, certainly long before it was bought by Twitter.  I've used it everywhere via the Air Desktop app, on the web, the Chrome app and on Android too.  That is, up until now.  In their infinite wisdom Twitter appear to have realised maintaining two clients across a wide range of platforms doesn't make sense (begs the question why the bought it in the first place but I wont have that argument here) any longer and most versions of Tweetdeck are being phased out leaving only the web version or the heavily-based-on-the-web-version Chrome app.  So for the fans, what's next?  Which Twitter client should I be using on my mobile device now?  I've been assessing a bunch of them for quite a while now and I know I'm not the only one facing this decision so here's what I've learned.

First of all to put into perspective my thoughts on each client, here's a list of things I want or that I'm concerned with in an Android client:

  1. I should very easily be able to get to different content streams from my main Twitter stream, my mentions, searches, lists, to my direct messages.  A column interface (similar to Tweetdeck I guess) is ideal for this with a swipe gesture to navigate between them.
  2. It should support multiple Twitter accounts and switch easily between each account.
  3. It should be slick, fast, nice to use and be configurable in terms of its look and feel, notifications and ideally offer per column filters.
  4. It should ideally support push notifications and Twitter streaming. When notifications are pressed in the notifications bar the client should open directly to the Tweet being notified.
  5. It should not contain adverts.  It doesn't matter if I have to pay for the app or pay to get rid of the adverts, paying (within reason) is fine.
  6. It would preferably be free (as in open source) but I appreciate many of them are not and indeed to get the best Android clients at the moment it's less likely to be so.

So onward, to the apps...

Twitter (official client)
I guess the main critique of a post such as this is to ask what's wrong with the official client.  Well for me I find it takes ages to get to the content I read regularly.  Twitter lists take 3 taps and a scroll-down to find (for each list) so the official client fails at point 1 in my requirements list.  It doesn't do particularly well at points 2 or 3 either.  However, it does have the beefed-up mentions column they're calling Interactions that also includes favourites and new followers which I really like so I'm likely to keep it installed just for this until some other clients catch up.

Requires a special Scope account in order to login.  Screenshots appear to indicate a lack of column support so I didn't even bother signing in and got rid of it straight away.

An interesting take on reading Twitter and may once have provided lots of useful extra functionality on top of the basic Twitter.  However, with the introduction of Twitter lists there seems less point to Slices ability to carve up your social content into chunks.  The UI I found to be really rather confusing and difficult to navigate.  I quickly got rid of it after some investigation into its features.

One of the slickest and nicest looking Twitter clients I think there is, this one really excels at want list number 3 with its fancy animations and cool look.  However, in the end it's still a button based UI that takes far too many taps to get to each piece of content you want to read.  That makes it slow and confusing to navigate so it's a sad farewell when uninstalling this one as it does implement swipe between columns but you can't configure your own columns to swipe through.

Tweet Lanes
This one does everything I want more or less out of the box with zero setup.  All I did for this app was sign in and a carousel swipe interface is loaded with all my tweets, mentions, lists, etc. and more can easily be added.  This app also appeals due to its free and open source mentality so is good for want list number 6.  However, it was left by the original developer (who no longer maintains it) somewhat feature incomplete with no notifications or sync although it does handle multiple accounts rather nicely.  Other developers have hacked in a few of these missing features here and there but there's still no driving force behind the project any more.  I wouldn't be expecting regular updates so the amount of life left in this app without someone taking up the reigns is probably quite short.  If it wasn't for the fact it's in a state of limbo I could seriously like this one but in the end lack of attention to detail such as pressing a notification in the notification bar and it merely starting the app rather than dropping you to the right place are just annoying.

A really popular client at one point, even if it's not now.  However, I really didn't get Seesmic at all.  It's a button based UI similar to the official Twitter client that takes lots of taps to get anywhere.  Lets count how I read a Twitter list: Profile Button -> Lists -> List Name, that's 3 which is too many in my book.  So it fails in the same way the official client fails at point 1 in my want list and doesn't do well at points 2 or 3 either.  It also has ads that I could pay to get rid of but why pay when it doesn't work very well for me anyway?

Not a bad column-based client that allows you to easily add the columns you want and arrange them in the order that suits.  It's easy to switch between accounts too.  The big problem with this client is that it's a battery-eater, I've no idea what it's doing but presumably polling quite a lot as when installed and in use on my phone it was one of the top reported apps in terms of battery usage where none of the other clients are anywhere to be seen.  If you want decent battery life then don't bother with this one.

A not particularly easy on the eye button based app which, like other similar apps that limit the columns you're allowed and don't swipe between them, makes it rather awkward to traverse all the various parts of Twitter that a modern user might expect.  I really don't see the advantage of TweetCaster over the standard Twitter app.

The Winners Are
These three are all very good indeed and for me and my list, worth a shot.  I've not yet completely made my mind up which way I'll be going but it will definitely be one of these.

With the default theme, this client can be a bit "oh my eyes" with its jet black text on bright white background.  Not much imagination in the colouring and shading of the interface except the bright lime green.  However, when switched to the dark theme it's much easier on the eye and you can start to look at the functionality a little more closely.  It manages multiple accounts very well, returning you to the same account you left when you start the app but making it easy to move between the two accounts - perfect for when you have a major account and other minor accounts you don't read that much.  The interface itself is the typical column/swipe style interface and the columns are easily configured, edited and arranged.  It also has another feature that is becoming more important in the management of busy columns, the idea of muting certain keywords, hashtags, user accounts or apps.  The free version has adverts built in but if this is the app I end up going for then it's a one-time £4.99 purchase to get rid of the ads and unlock a couple of other features.

Really easy to use from the off and has a nice separation of accounts that allow you to read content from any particular account with ease.  Accounts are separated so you can only scroll through the columns for a particular account that's active.  However, switching between accounts feels a little awkward to me as you have to remember how to navigate back to the main start page which isn't done using the most obvious (and normal for Android) method of clicking the button in the title bar.  Other than that, once you've got an account selected it's really quite nice to browse through all the different content and with no ads either, for free.  If you want more than a certain number of accounts (I'm not sure how many) or you want to unlock some particular features (that I've not found the need for) then you need to pay a fairly staggering $9.99 per month to use the pro version of the app.  That sum plus the features you get in the paid version clearly indicate HootSuite is aiming to make money from commercial users of Twitter where lots of different people might be maintaining lots of different accounts, a marketing department perhaps.  Because of that the free version is really good, as I've said, but I do wonder if one of the other two of my favourite apps will win out with a slicker user experience overall.

I'm really liking Plume at the moment, along with Janetter it's quite slick at the way it handles navigation and moving between accounts.  However, it does have a couple of annoying "features" that can't be changed.  The worst is that every time the app is started it shows a feed of information from all of your accounts configured in the app.  Unlike most apps, Plume doesn't separate content from different accounts, they're all shown in the same columns and colour coded to match a particular account.  That's great except that most of the time I want to read content from my main Twitter account and only occasionally do I want to dip into content from other accounts.  Hence, at the moment every time I start the app I have to tap a couple of buttons to select my main account - how hard can that be to add as an option?  Many users have asked for it and as yet it's not been added.  The free version is supported by ads so you you need to shell out the small sum of £3.73 to get rid of them.  Another similar feature to Janetter is that you can mute certain things from column content, either accounts, hashtags, keywords or apps.  This highlights another annoying Plume buglet in that not everything you ask to be muted actually gets muted, or at least it seems mutes only apply to the main column and not to specific columns or all columns as you might expect.  This is a really excellent Twitter client and if you can work around the few annoyances I've highlighted then it's a real winner.  For me, time will tell whether they sort it out enough for me to be able to live with it on a daily basis.

Tuesday, 25 June 2013

Machine Learning Course

Enough time has passed since I undertook the Stanford University Natural Language Processing Course for me to forget just how much hard work it was for me to start all over again.  This year I decided to have a go at the coursera Machine Learning Course.

Unlike the 12 week NLP course last year which estimated 10 hours a week and turned out to be more like 15-20 hours a week, this course was much more realistic in estimation at 10 weeks of 8 hours.  I think I more or less hit the mark on that point spending about 1 day every week for the past 10 weeks studying machine learning - so around half the time required for the NLP course.

The course was written and presented by Andrew Ng who seems to be rather prolific and somewhat of an academic star in his fields of machine learning and artificial intelligence.  He is one of the co-founders of the coursera site which along with their main rival, Udacity, have brought about the popular rise of Massive Open Online Learning.

The Machine Learning Course followed the same format as the NLP course from last year which I can only assume is the standard coursera format, at least for technical courses anyway.  Each week there were 1 or two main topic areas to study which were presented in a series of videos featuring Andrew talking through a set of slides on which he's able to hand write notes for demonstration purposes, just as if you're sitting in a real lecture hall at university.  To check your understanding of the content of the videos there are questions which must be answered on each topic against which you're graded.  The second main component each week is a programming exercise which for the Machine Learning Course must be completed in Octave - so yet another programming language to add to your list.  Achieving a mark of 80% or above across all the questions and programming exercises results in a course pass.  I appear to have done that with relative ease for this course.

The 18 topics covered were:

  • Introduction
  • Linear Regression with One Variable
  • Linear Algebra Review
  • Linear Regression with Multiple Variables
  • Octave Tutorial
  • Logistic Regression
  • Regularisation
  • Neural Networks Representation
  • Neural Networks Learning
  • Advice for Applying Machine Learning
  • Machine Learning System Design
  • Support Vector Machines
  • Clustering
  • Dimensionality Reduction
  • Anomaly Detection
  • Recommender Systems
  • Large Scale Machine Learning
  • Application Example Photo OCR
The course served as a good revision of some maths I haven't used in quite some time, lots of Linear Algebra for which you need a pretty good understanding and lots of calculus which you didn't really need to understand if all you care about is implementing the algorithms rather than working out how they're derived or proven.  Being quite maths based, the course used matrices and vectorisation very heavily rather than using the loop structures that most of us would use as a go-to framework for writing complex algorithms.  Again, this was some good revision as I've not programmed in this fashion for quite some time.  You're definitely reminded of just how efficient you can make complex tasks on modern processors if you stand back from your algorithm for a bit and work out how best to utilise the hardware (via the appropriately optimised libraries) you have.

The major thought behind the course seems to be to teach as many different algorithms as possible.  There really is a great range.  Starting of simply with linear algorithms and progressing right up to the current state-of-the-art Neural Networks and the ever fashionable map-reduce stuff.

I didn't find the course terribly difficult, I'm no expert in any of the topics but have studied enough maths not to struggle with that side of things and don't struggle with programming either.  I didn't need to use the forums or any of the other social elements offered during the course so I don't really have a feel for how others found the course.  I can certainly imagine someone finding it a real struggle if they don't have a particularly deep background in either maths or programming.

There was, as far as I can think right now, one (or maybe two depending on how you count) omission from the course.  Most of the programming exercises were heavily frameworked for you in advance, you just have to fill in the gaps.  This is great for learning the various different algorithms presented during the course but does leave a couple of areas at the end of the course you're not so confident with (aside from not really having a wide grasp of the Octave programming language).  The omission of which I speak is that of storing and bootstrapping the models you've trained with the algorithm.  All the exercises concentrated on training a model, storing it in memory, using it and as the program terminates then so your model disappears.  It would have been great to have another module on the best ways to persist models between program runs, and how to continue training (bootstrap) a model that you have already persisted.  I'll feed that thought back to Andrew when the opportunity arises over the next couple of weeks.

The problem going forward wont so much be applying what has been offered here but working out what to apply it to.  The range of problems that can be tackled with these techniques is mind-blowing, just look at the rise of analytics we're seeing in all areas of business and technology.

Overall then, a really nice introduction into the world of machine learning.  Recommended!

Sunday, 2 June 2013

Making a Cajón

When I asked my best mate what he wanted for his birthday this year he came back with something rather unexpected, he said "I'd really like a Cajón!".  Having never heard of one before he continued to explain what it was and I looked it up a bit later too.  It turned out that for the sort of thing he wanted, something with an electrical pick-up (to make it semi-acoustic) with an adjustable snare too, it was a bit out of budget.  After a bit of research around various different makes and models I wondered how hard it could really be (it's just a wooden box after all) and offered to make one.  Matt quickly warmed to the idea and so with his knowledge of what he wanted in the way of design and my woodworking experience we set about a joint project that we've just finished this weekend.

To save the long blog post about exactly what we did, I'll simply refer you to a video (below).  This is more or less exactly what we made, following Steve Ramsey's design almost to the letter.  There were a few things we had to make up that the video didn't explain very well and a couple of design adjustments (where we found the video to be incorrect - we weren't the only one's to notice the problem).

The main departure from Steve's design in the video was the inclusion of an electric pick-up.  However, we didn't depart from Steve's advice and just followed his design for an electric pick-up using a piezo transducer and a 6mm jack socket soldered together as can be seen from about 4:30 in the video for his stomp box.

We took pictures all the way through which can be seen in chronological order in my Flickr set or via the slideshow at the bottom of this post.  We started off with a bunch of different stuff we needed to work up.  Here's Matt with the cheesy-grinned first picture before we got started, posing with the various bits and pieces:

More or less everything we used is there in the picture above:

  • 4' x 2' x ¾" birch faced ply sheet  (for the top, bottom and sides)
  • 3mm ply (for the front piece, called the tapa)
  • 25mm dowel rod
  • piezo transducer and 6mm jack socket
  • 4 speaker feet
  • Snare wire
  • 2 knobs, m6 40mm long thread
  • Clear wax
  • Glue

On the first afternoon's work, the birch ply was cut to size and rebated to form a box shape, albeit not yet glued together:

This was actually the main part of the work we had to do.  The next time we got together we modified the back panel so it had a large hole in it (to let the sound out) and a fitting for the jack socket to be screwed through.  After that came the tricky business of fitting the adjustable snare dowel rod mechanism to the sides which can best be seen in a couple of different pictures.  Once all that was done we were able to glue it all together and left it clamped up for a couple of days to dry, the result was a completed box:

Finally, we cut the front to size and fitted that, waxed the whole thing then fitted the feet and jack socket.  We gave it a few different tests.  First was to sit on it (since that's how they're played) and it survived that, then Matt had his first play on it in my garage followed by heading in doors to hook it up to the stereo in order to test the semi-accoustic-ness off it.  Everything worked well.

We're both really pleased with it.  It's really solidly constructed and feels like it should last a good many years use.  All the tweaks to a basic Cajón design work really well including the adjustable snare and the electric pick-up.  It looks really good too, we were really lucky to source such a nice looking piece of ply (thanks to my cousin's at Ascot Timer Buildings), finished it off with nicely rounded corners and a good quality clear wax.  Of course, the really important bit is the sound and fortunately it performs on that front too (better than I'd expected).  The base notes from the middle sound really deep and can be quite loud if you're really going for it and they graduate to a nice high pitch as you move towards playing at the sides.  When turned on, the snare adds an extra dimension when hitting near the top too.

So, it's happy birthday to Matt (a wee bit late since we started making it just after his birthday).  There have been loads of people interested in the project as we've bee going through so I'm sure he's going to be a busy boy showing it off all over the place now.

I'll close out with the slideshow and another mention of thanks to Steve Ramsey for his excellent video tutorial.

Friday, 17 May 2013

I'd Like to Fix Your Computer

I've heard of other people receiving spam phone calls from dodgy companies claiming to offer free help and advice to check and fix problems with your PC.  I just got my first one and had a bit of fun with it.

For reference, the number that called me was 01827 880580 and the company claimed to be called "PC Wizard".  Google searching that telephone number only results in finding pages of blacklisted numbers.  I also called the number back and it doesn't connect.

The call started with an Indian sounding woman on the other end of the line who asked me to start my PC and tell her when it was ready.  I responded instantly saying that I was at the computer and it was on.  That was the only introduction we had, she offered no name for herself only that her company is called "PC Wizard".

Next she proceeded to tell me I had a control button on the keyboard and next to that is a windows button.  She asked me to press that and keep it held down and press the R button.  Now even I, as a non Windows user, know that brings up the run dialog.  When I was asked what can I see I said I had a prompt to run a command.  She asked what it contained and I said it was empty.

She asked me to type in eventvwr and asked what I could see.  I said it had brought up a window after I clicked OK but that window was empty and I couldn't see anything at all.  She double-checked that I had indeed pressed the OK button and then sounded rather confused and said she was going to pass me over to one of the senior technicians (I'm shaking in my boots now, it must be *really* bad).

Some guy (also Indian sounding) came onto the phone and wanted to take me through the same steps.  I asked him why he was calling and how he got my number.  He just quoted the same rubbish saying he was from "PC Wizard" and was the senior technical advisor, going to help me fix my Windows PC.  At this point I came clean and said that actually I'm not running Windows and I don't have a Start button, he gave a confused response (bet he's rehearsed that before).  I told him I was actually running Linux and was about to quote the data protection act to state he should not contact me again and delete my details, not that I would expect that to do a lot of good.

As soon as he heard the word Linux, he hung up.  I tried anonymously calling the number back but it doesn't connect.

It seems this is an old scam and I really do feel sorry for the people who have been caught out.

Monday, 22 April 2013

Speech to Text

Apologies to the tl;dr brigade, this is going to be a long one... 

For a number of years I've been quietly working away with IBM research on our speech to text programme. That is, working with a set of algorithms that ultimately produce a system capable of listening to human speech and transcribing it into text. The concept is simple, train a system for speech to text - speech goes in, text comes out. However, the process and algorithms to do this are extremely complicated from just about every way you look at it – computationally, mathematically, operationally, evaluationally, time and cost. This is a completely separate topic and area of research from the similar sounding text to speech systems that take text (such as this blog) and read it aloud in a computerised voice.

Whenever I talk to people about it they always appear fascinated and want to know more. The same questions often come up. I'm going to address some of these here in a generic way and leaving out those that I'm unable to talk about here. I should also point out that I'm by no means a speech expert or linguist but have developed enough of an understanding to be dangerous in the subject matter and that (I hope) allows me to explain things in a way that others not familiar with the field are able to understand. I'm deliberately not linking out to the various research topics that come into play during this post as the list would become lengthy very quickly and this isn't a formal paper after all, Internet searches are your friend if you want to know more.

I didn't know IBM did that?
OK so not strictly a question but the answer is yes, we do. We happen to be pretty good at it as well. However, we typically use a company called Nuance as our preferred partner.

People have often heard of IBM's former product in this area called Via Voice for their desktop PCs which was available until the early 2000's. This sort of technology allowed a single user to speak to their computer for various different purposes and required the user to spend some time training the software before it would understand their particular voice. Today's speech software has progressed beyond this to systems that don't require any training by the user before they use it. Current systems are trained in advance in order to attempt to understand any voice.

What's required?
Assuming you have the appropriate software and the hardware required to run it on then you need three more things to build a speech to text system: audio, transcripts and a phonetic dictionary of pronunciations. This sounds quite simple but when you dig under the covers a little you realise it's much more complicated (not to mention expensive) and the devil is very much in the detail.

On the audial side you'll need a set of speech recordings. If you want to evaluate your system after it has been trained then a small sample of these should be kept to one side and not used during the training process. This set of audio used for evaluation is usually termed the held out set. It's considered cheating if you later evaluate the system using audio that was included in the training process – since the system has already “heard” this audio before it would have a higher chance of accurately reproducing it later. The creation of the held out set leads to two sets of audio files, the held out set and the majority of the audio that remains which is called the training set.

The audio can be in any format your training software is compatible with but wave files are commonly used. The quality of the audio both in terms of the digital quality (e.g. sample rate) as well as the quality of the speaker(s) and the equipment used for the recordings will have a direct bearing on the resulting accuracy of the system being trained. Simply put, the better quality you can make the input, the more accurate the output will be. This leads to another bunch of questions such as but not limited to “What quality is optimal?”, “What should I get the speakers to say?”, “How should I capture the recordings?” - all of which are research topics in their own right and for which there is no one-size-fits-all answer.

Capturing the audio is one half of the battle. The next piece in the puzzle is obtaining well transcribed textual copies of that audio. The transcripts should consist of a set of text representing what was said in the audio as well as some sort of indication of when during the audio a speaker starts speaking and when they stop. This is usually done on a sentence by sentence basis, or for each utterance as they are known. These transcripts may have a certain amount of subjectivity associated with them in terms of where the sentence boundaries are and potentially exactly what was said if the audio wasn't clear or slang terms were used. They can be formatted in a variety of different ways and there are various standard formats for this purpose from an XML DTD through to CSV.

If it has not already become clear, creating the transcription files can be quite a skilled and time consuming job. A typical industry expectation is that it takes approximately 10 man-hours for a skilled transcriber to produce 1 hour of well formatted audio transcription. This time plus the cost of collecting the audio in the first place is one of the factors making speech to text a long, hard and expensive process. This is particularly the case when put into context that most current commercial speech systems are trained on at least 2000+ hours of audio with the minimum recommended amount being somewhere in the region of 500+ hours.

Finally, a phonetic dictionary must either be obtained or produced that contains at least one pronunciation variant for each word said across the entire corpus of audio input. Even for a minimal system this will run into tens of thousands of words. There are of course, already phonetic dictionaries available such as the Oxford English Dictionary that contains a pronunciation for each word it contains. However, this would only be appropriate for one regional accent or dialect without variation. Hence, producing the dictionary can also be a long and skilled manual task.

What does the software do?
The simple answer is that it takes audio and transcript files and passes them through a set of really rather complicated mathematical algorithms to produce a model that is particular to the input received. This is the training process. Once system has been trained the model it generates can be used to take speech input and produce text output. This is the decoding process. The training process requires lots of data and is computationally expensive but the model it produces is very small and computationally much less expensive to run. Today's models are typically able to perform real-time (or faster) speech to text conversion on a single core of a modern CPU. It is the model and software surrounding the model that is the piece exposed to users of the system.

Various different steps are used during the training process to iterate through the different modelling techniques across the entire set of training audio provided to the trainer. When the process first starts the software knows nothing of the audio, there are no clever boot strapping techniques used to kick-start the system in a certain direction or pre-load it in any way. This allows the software to be entirely generic and work for all sorts of different languages and quality of material. Starting in this way is known as a flat start or context independent training. The software simply chops up the audio into regular segments to start with and then performs several iterations where these boundaries are shifted slightly to match the boundaries of the speech in the audio more closely.

The next phase is context dependent training. This phase starts to make the model a little more specific and tailored to the input being given to the trainer. The pronunciation dictionary is used to refine the model to produce an initial system that could be used to decode speech into text in its own right at this early stage. Typically, context dependent training, while an iterative process in itself, can also be run multiple times in order to hone the model still further.

Another optimisation that can be made to the model after context dependent training is to apply vocal tract length normalisation. This works on the theory that the audibility of human speech correlates to the pitch of the voice, and the pitch of the voice correlates to the vocal tract length of the speaker. Put simply, it's a theory that says men have low voices and women have high voices and if we normalise the wave form for all voices in the training material to have the same pitch (i.e. same vocal tract length) then audibility improves. To do this an estimation of the vocal tract length must first be made for each speaker in the training data such that a normalisation factor can be applied to that material and the model updated to reflect the change.

The model can be thought of as a tree although it's actually a large multi-dimensional matrix. By reducing the number of dimensions in the matrix and applying various other mathematical operations to reduce the search space the model can be further improved upon both in terms of accuracy, speed and size. This is generally done after vocal tract length normalisation has taken place.

Another tweak that can be made to improve the model is to apply what we call discriminative training. For this step the theory goes along the lines that all of the training material is decoded using the current best model produced from the previous step. This produces a set of text files. These text files can be compared with those produced by the human transcribers and given to the system as training material. The comparison can be used to inform where the model can be improved and these improvements applied to the model. It's a step that can probably be best summarised by learning from its mistakes, clever!

Finally, once the model has been completed it can be used with a decoder that knows how to understand that model to produce text given an audio input. In reality, the decoders tend to operate on two different models. The audio model for which the process of creation has just been roughly explained; and a language model. The language model is simply a description of how language is used in the specific context of the training material. It would, for example, attempt to provide insight into which words typically follow which other words via the use of what natural language processing experts call n-grams. Obtaining information to produce the language model is much easier and does not necessarily have to come entirely from the transcripts used during the training process. Any text data that is considered representative of the speech being decoded could be useful. For example, in an application targeted at decoding BBC News readers then articles from the BBC news web site would likely prove a useful addition to the language model.

How accurate is it?
This is probably the most common question about these systems and one of the most complex to answer. As with most things in the world of high technology it's not simple, so the answer is the infamous “it depends”. The short answer is that in ideal circumstances the software can perform at near human levels of accuracy which equates to in excess of 90% accuracy levels. Pretty good you'd think. It has been shown that human performance is somewhere in excess of 90% and is almost never 100% accuracy. The test for this is quite simple, you get two (or more) people to independently transcribe some speech and compare the results from each speaker, almost always there will be a disagreement about some part of the speech (if there's enough speech that is).

It's not often that ideal circumstances are present or can even realistically be achieved. Ideal would be transcribing a speaker with a similar voice and accent to those which have been trained into the model and they would speak at the right speed (not too fast and not too slowly) and they would use a directional microphone that didn't do any fancy noise cancellation, etc. What people are generally interested in is the real-world situation, something along the lines of “if I speak to my phone, will it understand me?”. This sort of real-world environment often includes background noise and a very wide variety of speakers potentially speaking into a non-optimal recording device. Even this can be a complicated answer for the purposes of accuracy. We're talking about free, conversational style, speech in this blog post and there's a huge different in recognising any and all words versus recognising a small set of command and control words for if you wanted your phone to perform a specific action. In conclusion then, we can only really speak about the art of the possible and what has been achieved before. If you want to know about accuracy for your particular situation and your particular voice on your particular device then you'd have to test it!

What words can it understand? What about slang?
The range of understanding of a speech to text system is dependent on the training material. At present, the state of the art systems are based on dictionaries of words and don't generally attempt to recognise new words for which an entry in the dictionary has not been found (although these types of systems are available separately and could be combined into a speech to text solution if necessary). So the number and range of words understood by a speech to text system is currently (and I'm generalising here) a function of the number and range of words used in the training material. It doesn't really matter what these words are, whether they're conversational and slang terms or proper dictionary terms, so long as the system was trained on those then it should be able to recognise them again during a decode.

Updates and Maintenance
For the more discerning reader, you'll have realised by now a fundamental flaw in the plan laid out thus far. Language changes over time, people use new words and the meaning of words changes within the language we use. Text-speak is one of the new kids on the block in this area. It would be extremely cumbersome to need to train an entire new model each time you wished to update your previous one in order to include some set of new language capability. The models produced are able to be modified and updated with these changes without the need to go back to a full standing start and training from scratch all over again. It's possible to take your existing model built from the set of data you had available at a particular point in time and use this to bootstrap the creation of a new model which will be enhanced with the new materials that you've gathered since training the first model. Of course, you'll want to test and compare both models to check that you have in fact enhanced performance as you were expecting. This type of maintenance and update to the model will be required to any and all of these types of systems as they're currently designed as the structure and usage of our languages evolve.

OK, so not necessarily a blog post that was ever designed to draw a conclusion but I wanted to wrap up by saying that this is an area of technology that is still very much in active research and development, and has been so for at least 40-50 years or more! There's a really interesting statistic I've seen in the field that says if you ask a range of people involved in this topic the answer to the question “when will speech to text become a reality” then the answer generally comes out at “in ten years time”. This question has been asked consistently over time and the answer has remained the same. It seems then, that either this is a really hard nut to crack or that our expectations of such a system move on over time. Either way, it seems there will always be something new just around the corner to advance us to the next stage of speech technologies.

Tuesday, 16 April 2013

Killer Android Apps

This is my second blog post with this title with the first one having appeared in December 2010.  I thought it would be good to look over which apps I was using back then and of those which I'm still using now but also what new apps I'm using.  It feels like Android and the apps available for it advance at quite a slow pace so it'll be interesting to see the differences between the two blog posts and see what's changed in the last 16 months or so.  I've also updated from Android 2.2 to android 4.2.2 in that time.

Back then I was using the following list of apps regularly:
  • Angry Birds (Game)
  • Barcode Scanner (Bar Code Scanner)
  • eBuddy (Instant Messenger)
  • ES File Explorer (File Manager)
  • Google Reader (Feed Reader)
  • Maps (Navigation)
  • RAC Traffic (Traffic/Navigation)
  • Scrobble Droid (Social Music)
  • Skype (Instant Messenger and VOIP)
  • Todo List Widget (Productivity)
  • TweetDeck (Social Client)
  • Youtube (Video)

AccuWeather (Weather)
Back in the old days of Android 2.2 I was running an HTC Desire with Sense and there was a really good weather widget in sense which meant I didn't bother using a weather app.  Now I'm using Android 4.2.2 on a Nexus 4 and running the stock Google image that widget is no longer available.  I find the AccuWeather app to be a good alternative.  I also keep a mobile bookmark handy for the BBC weather page for my local area.

Amazon (Shopping)
I'm quite surprised that I've started using more dedicated apps.  I suppose they've got better over the years and there is a wider selection available.  If I used Amazon on my HTC Desire I would have done so via the mobile web browser interface but these days I tend to use the app instead.  That's probably got a lot to do with the fact I've got loads more storage space for apps on the new phone though.

Angry Birds (and Bad Piggies)
So I still play Angry Birds which is either a testament to the game or a worrying sign I'm slightly addicted.  A bit of both perhaps.  Now though, there's a whole series of these games to wade through as well as the spin-off Bad Piggies game which I also quite like.

BBC iPlayer and Media Player (TV)
It's not very often I use it but it's still handy to have installed.  It might get even more useful if I ever get round to buying one of the over-priced slimport adapters so I'd be able to pump out HD content from my phone over HDMI.

Bubble UPnP (DLNA Client)
This can come in really handy from time to time either to stream content from my NAS onto the phone but more often to use it as a DLNA controller for other devices in the house.

Business Calendar Free (Calendaring)
The standard Google calendaring app and widget leaves quite a lot of room for improvement in my opinion, hence I find this little free app to be a better alternative.

Chrome (Web Browser)
A default app on the Google Android install but I thought I'd mention it here anyway since it's a huge improvement over any other browser I've used on a mobile device (I've got Firefox installed as well but it's not as good in my opinion) and much better than the previous Android browser I was using.

Chrome to Phone (Link Sharing)
This is a great little app that allows you to ping links from your Chrome web browser (with an installed extension) straight over to your mobile phone.  Sadly, it only works in one direction though so you can't go from phone to desktop although there are third-party scripts that allow you to do that as well.

Dropbox (Cloud Storage)
Another app I don't use a huge amount but it's useful to be able to access my dropbox files on my phone if I need to.

ES File Explorer (File Management)
An app I've been using more or less since day 1 when I got my first Android device.  I think it's still the best file manager on the app store, look no further.

Facebook (Social Networking)
I've started to use the dedicated Facebook app a little more recently than I ever did before.  That's partly because it offers more functionality than I had available before (via either the web interface or Tweetdeck) and partly because Tweetdeck is going away soon and will no longer be available on Android.

Feedly (RSS Reader)
An app that Google forced me to discover recently because they appear to have got fed up with not making any money from Google Reader.  This appears right now to be the best alternative solution available on both Android and the web.  The Feedly producers currently use the Google API and back end for RSS reading but they are in the process of writing their own and are promising a seamless move when Google finally pull Reader in a few months time.  I'm sure more of these apps will pop up in the future now the market has opened up so it'll be interesting to see what I'm using next time I get around to writing one of these blog posts.

Flickr (Photography)
I use this app to upload the occasional photo I take on my mobile.  However, it's also one of those go to apps that I tend to read through more or less every day to see what's new on there.  Much like the Flickr web site itself, it's not exactly radical these days and passes for just about usable but if you're a Flickr user it's the best option I've found on Android if you want an app.

Hotmail (Email)
Previously I always used to use the in-built email app from HTC sense which was compatible with hotmail.  However, that's no longer available to me these days so I had to look around for an alternative when I got my new phone.  The official Hotmail app seems to do the job quite nicely.

LoveFilm (Movie Rental)
Again, another app that I don't use often and would previously have used the mobile web version instead.  However, this is handy to have sitting around for those times when someone recommends you a film and you want to shove it straight onto your rental list.

National Rail (Railways)
This can be incredibly handy for me in two situations, there's the obvious one where I'm using the rail network and want to plan routes, work out costs, see when trains are running and get live departure updates.  However, as the hubby of someone who uses the train network every day it can be really quite useful to spot when late arrivals home might occur or be armed with the latest information if the phone rings.

RAC (Traffic)
I'm still using this and finding it useful to check for traffic jams when I go on a long trip.  It's still not that great an app though so if there are better alternatives out there I'd love to hear about them.

Reader (RSS Reading from Google)
An app that I use every day, quite probably multiple times a day along with the Reader interface in my web browser.  Really very unfortunately indeed, Google have decided to think better of the Reader app and it's going away this year.

Rocket Player (Music)
I don't use Spotify, Google Play Music or other streaming services as I have a preference to copy my own music onto my device and listen to it locally.  I'd be doing this anyway if I were on a plane or something so I don't really see the point in streaming.  Rocket Player seems to be quite a nice app to play your music through.  It comes in a few different forms from a free version (which I use) to unlocking more features with paid versions.  It's simple yet functional and with their equaliser turned on it makes your music sound pretty decent (as far as phone + headphones go) too.

 Scrobble Droid (Social Music)
Another app I'm still using from the old days and more or less since day 1 on my first Android phone.  This simple little app works with music players (Rocket Player is compatible with it) and allows you to scrobble the tracks you're playing on your phone.  If you're not connected to a network then it'll save them up and scrobble when you make a connection instead.

Squeezer (Logitech Squeezebox Controller)
Unfortunately Logitech have neglected the Squeezebox brand since buying them a few years ago and that seems to be pervasive throughout everything Squeezebox including the Android app.  I'm unable to install the official app on the recent version of Android I have but fortunately someone has written an alternative in Squeezer.  I'm glad they did, I think they've made a better job of it than the official app.  Sure, it doesn't have half of the whizzy fancy features you get on the official app but given I don't use the vast majority of those I really don't care and would recommend anyone with a Squeezebox to give Squeezer a try instead.

Skype (Instance Messaging and VOIP)
Another app I've been using for ages on my phone.  It's great to finally be able to do video messaging now I have a front-facing camera too.  Also, the introduction of logging into Skype via your MSN account and compatibility with Messenger means I've stopped using the eBuddy app.

Stickman Games (Gaming)
Most of these are quite fun and generally absolutely hilarious.  I'd recommend anyone with a bit of time to kill to check out Play for the various stickman games, they range from golf to cliff diving with things like skiing, wingsuits and base jumping included in there too.

As a result of ceasing use of eBuddy I've started using the official Google Talk app instead which seems to be much better all-round than eBuddy for things like battery usage when staying logged into the app permanently.

Todo List Widget (Productivity)
This widget (or set of widgets) is still perfect for a really simple to do list on your phone.  It allows you to add different sized widgets to the desktop (which is a bit superfluous these days since you can resize widgets) and then simply add an item, remove an item and give the list a title.  All very easy.  All very simple.  Job done, don't need any more than that. 

Tweetdeck (Social Client)
Much like Google Reader this is an app I use every day or multiple times a day for reading and managing Twitter and to a lesser extent Facebook.  Another similarity is the announcement of the impending death of Tweetdeck on Android.  A couple of months ago I was looking around for Twitter clients as I know there's a huge range out there and was wondering if there was anything better than Tweetdeck.  I ended up installing 10 different apps to check them all out individually.  However, there wasn't anything I liked nearly as much as Tweetdeck (although one or two came close) because they all seem to rely so much on a huge amount of navigation and taps on the screen to see any content vs Tweetdeck's simple swipe-column interface.  I'm really apprehensive about what's next for Twitter on my phone.

YouTube (Video)
Another standard app, but it's still there on my phone.

So it seems in general I'm using a mixture of the same old apps I've always used, mostly because nothing better has come along rather than not trying to find new apps but I guess I'm probably a little stuck in my ways with the ones I'm using too.  There's definitely a theme of using more apps rather than mobile versions of web sites on my phone now which I put down to having loads more storage space available for installing them.  The list of apps is clearly quite a lot longer though so I'm using a lot more apps than I ever did as I've become a little more comfortable with using a touch screen mobile device and dipping in and out for content more regularly than I used to before my first smart phone.

Tuesday, 9 April 2013

Nexus 4

This post could as easily have been titled "buying my first mobile phone".  Yes, it's 2013 and I've just shelled out for my first ever new mobile phone, buying the Google/LG Nexus 4 so I thought I'd put something down about switching phones.  Prior to this as regular readers will know, I had an HTC Desire (which was actually a work phone), before that a Nokia N73 (which I bought second hand from eBay).  So I don't have a particularly prolific phone history, I tend to wait for what I want after researching long and hard and buying something that will last me several years (I'd say I change every 3 years or so).  With the price and feature set of the Nexus 4 as they are, it was a no-brainer next move for me so after the early rush on stock saw them getting sold out everywhere I waited and ordered when they came back in stock (on Feb 4th) and took delivery the very next day in spite of the 2 week wait Google were advertising for delivery.  Having had the phone a couple of months now, I'd say I've got used to it so now seems like the right time to talk about it.

So why the move to a new phone this time?
Basically, it wasn't at all driven by the Nexus 4, it was all about the HTC Desire.  I had been running non-standard firmware versions on it for quite a while and got fed up of the various instabilities in them, or out of date Android versions (for the more stable versions) but the real sticking point of the HTC Desire is that 150MB user space for apps.  That was OK back in the day, when apps were small and relatively few and far between in Android.  However, it quickly became far too little and I was either constantly battling to have the minimal set of apps I needed installed or copying them out to SD card in a custom firmware and suffering the slow-down consequences of doing that.

OK, so I decided I needed a new phone but why the Nexus 4?
Price.  Simple.  End of.  Having been lucky enough to have had the HTC Desire since it first came out, I've been used to a high end smart phone for quite a while.  A lot of the cheaper phones on the market today aren't really much better than the HTC Desire even now, so I needed to look high end.  Obvious choices were other top notch phones from HTC or perhaps a move to Samsung for the Galaxy S3.  However, looking at the high end market as it is right now, you just can't beat the Nexus 4 for "bang for your buck".  It's a high end phone offering all the features of the S3 and other similar phones but at a whisker over half of the price, so no contest.

What do I like about the Nexus 4?
I'm going to split this into two parts.  Software and then Hardware.

Well it's Android, and being a Google phone it's a bang up to date version too.    I can still use all the same apps I know and love from the HTC Desire (with the odd change of widget here and there as I've moved away from HTC Sense, obviously) but now I can have them all installed at the same time and running and comparative speed.  There are three things that come to mind when talking about the software differences.  First, the gesture typing keyboard seems really quite adequate to me; I was a Swype user before now but I've not even been remotely tempted to install Swype on the Nexus 4 as the gesture typing from Google more or less exactly replicates the experience with a few subtle differences.  Second, Google Now really does seem very clever indeed; within a couple of days it had worked out where I live and where I work so I get traffic updates before I make the journey; I get similar information if I've travelled somewhere I don't usually go; recently on holiday in Spain, Now welcomed me with local weather information, an estimate of the time back to the airport, a list of local restaurants and attractions, etc.  Third, the camera software completely blows me away; yes there's the photosphere camera which is a nice toy but the in-built ability to do time lapse videos, HDR pictures, panoramic pictures (which get stitched automatically) as well as all the various scene modes, editing facilities, location and social functions they've put in the app make it absolutely first class - my two cameras (a compact that is a few years old and an SLR) get absolutely nowhere near this level of functionality.

Hardware wise, the tech specs speak for themselves being dual core, 2GB RAM, nice screen, camera, etc.  Speaking of camera, I've been particularly impressed by the quality of the pictures and video from it against what I had before with the HTC Desire in addition to the camera software I've already talked about.  I could go on and on about what I like, the list is really long since it's more or less bigger, better and more powerful than the HTC Desire as you'd expect being released 3 years later.

So what's not to like?
If I was an Apple fan-boy I'd say "it's not an iPhone" but more seriously there are probably two downsides that I can think of.  You know it's coming... battery life.  Until humankind invents a more compact version of storing more electricity then battery life is always going to suck.  I can get 2 days from the phone with light usage but under heavier load I can get 1 day out of it.  The other thing is the size.  Preferably, I'd like to be able to break the laws of physics somehow and have a phone with a gorgeous massive screen that is absolutely tiny, unrealistic at the moment.  It is bigger than the HTC Desire and I would say, while thin, is still quite a large phone.

Tuesday, 19 March 2013

Going Back to University

A couple of weeks ago I had the enormous pleasure of returning to Exeter University where I studied for my degree more years ago than seems possible.  Getting involved with the uni again has been something I've long since wanted to do in an attempt to give back something to the institution to which I owe so much having been there to get good qualifications and not least met my wife there too!  I think early on in a career it's not necessarily something I would have been particularly useful for since I was closer to the university than my working life in age, mentality and a bunch of other factors I'm sure.  However, getting a bit older makes me feel readier to provide something tangibly useful in terms of giving something back both to the university and to the current students.  I hope that having been there recently with work it's a relationship I can start to build up.

I should probably steer clear of saying exactly why we were there but there was a small team from work some of which I knew well such as @madieq and @andysc and one or two I hadn't come across before.  Our job was to work with some academic staff for a couple of days and so it was a bit of a departure from my normal work with corporate customers.  It's fantastic to see the university from the other side of the fence (i.e. not being a student) and hearing about some of the things going on there and seeing a university every bit as vibrant and ambitious as the one I left in 2000. Of course, there was the obligatory wining and dining in the evening which just went to make the experience all the more pleasurable.

I really hope to be able to talk a lot more about things we're doing with the university in the future.  Until then, I'm looking forward to going back a little more often and potentially imparting some words (of wisdom?) to some students too.

Saturday, 9 March 2013

New Thinkpad W530

It's been quite a while since I got my last laptop upgrade at work, coming up to 5 years in fact.  We have a 4 year refresh programme so I'm a little overdue but have just been given a shiny new Thinkpad W530 from Lenovo.  This seems to be our current standard issue machine for "developers" which is our way of saying "power users".  I'm part of the software development business and hence get one of these.  The up side of course is the latest and most powerful technology at a reasonably high specification, the downside is they're really quite big and heavy and the power brick - well it really is a brick.  I'll spare giving a full review of the laptop itself as there are plenty of them out there already and you'll know how to find them, however, there are one or two things I wanted to say about the machine and in particular regarding my preferred use of Linux rather than the software it comes pre-installed with.

Here's the specification highlights of the machine I've got (there is a bit of variation available with the W530):

  • Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (5187.87 bogomips in Linux)
  • 16GB DDR3 1600MHz
  • 500GB (7200rpm) HDD
  • 15.6" 1920x1080
  • 9 Cell Battery
  • Wireless N
  • NVidia Quadro K1000M
  • Front Facing Web Cam, Mini Display Port, VGA Out, Headphone, 2x USB3, 2xUSB2.0, Smart Card Reader, Firewire,DVD Burner, GBit Ethernet
It came with firmware version 2.07 which was only 3 months old but had already been superseded by two newer versions when I got it earlier this week (there is a firmware readme available).  The newer versions fixed a couple of well known issues with screen corruption under Linux and the fan always running at full speed (and hence being noisy).  So I downloaded and applied the updated version before I did anything else.

The next thing I did was tweak a few settings in the BIOS to my liking and install Fedora 18 with the KDE desktop.  The installation went very smoothly using the Integrated graphics card on the Ivy Bridge CPU.  The W530 has Optimus built in for efficient switching between the integrated card and discrete NVidia card for a great combo of power/performance, it is however, designed for Windows and Linux support hasn't quite caught up yet although there is an open source option available - which I'm yet to try.  Post installation I installed the latest NVidia drivers available from the RPM Fusion repository (304.64) ready to switch to using the graphics subsystem in discrete only mode.  The advantage of this is greater graphical processing power and also the ability to use external display devices.  The integrated graphics card is only able to drive the laptop screen and doesn't output via the VGA port or display port.  The down side to the NVidia card is a greater power draw so reduced battery life.  Also, at the time of writing the Nouveau driver doesn't support the Quadro K1000M card so you're forced into using the proprietary driver.  This situation can only improve over time and hopefully Optimus support will grow in Linux too but I'm not holding my breath on that one given NVidia's attempt to put support into the Linux kernel was refuted by the kernel developers last year due to it not being GPL code.

Away from the graphics subsystem which was always going to be the most difficult thing under Linux on this machine, the rest of  it appears to be very well supported.  There are a few bits and pieces I haven't quite got around to trying in the couple of days since I got it but my impression is generally quite good.  Speed, as you would expect is very good although nowhere near my home machine which is a similar specification but contains an SSD instead of HDD.  Consequently, I put the speed boost I see at home down to this more or less entirely.

I've also moved away from Gnome (I don't get on with Gnome 3) and gone back to using KDE once again which I had moved away from 5 years ago when I installed my previous laptop as KDE 4 was pretty shocking at the time as well.  I've used KDE a lot more than I have Gnome in terms of years of elapsed usage but I did get on very well with Gnome 2 for the past 5 years and I'm sure I'll miss it.  That said, I can't see myself ever moving to Gnome 3 unless the developers go back on their current manifesto of treating users like idiots.  It'll be interesting to see how the Mate desktop progresses and whether XFCE picks up as well given they both have benefited from Gnome 3's unfortunate design decisions and have a much smaller community of users and developers than either Gnome or KDE.

In general then, I'm pleased with the new machine.  It's up and running to my liking in a very short period of time.  The graphics are bound to be a pain until I get used to relying on the nvidia-settings utility once again.  However, the other benefits it brings in terms of larger memory and greater processing power over my old machine are probably worth it.

Tuesday, 5 February 2013

Upgrading Fedora 17 to 18

It's been a while since I talked about upgrading Fedora but back in late 2009 and early 2010 I wrote about upgrading my home PC from one version of Fedora to the latest version at the time:

These were about the time (shortly after) the Fedora project introduced its latest piece of tooling, used for upgrading between distribution versions, called preupgrade.  Several years down the line and my PC and the more complex configuration than average that caused a few issues at the time have changed.  Preupgrade has been changed too, dropped in fact.  The Fedora project have moved away from it in favour of producing a new tool called Fedup (yes, yes, nice name).

It really was about time that preupgrade was replaced, as far as I know it was only ever produced as a short-term solution to upgrading Fedora without the need for booting from CD/DVD/USB/PXE and going through the Anaconda upgrade process.  It was a proof of concept if you like.  It's also been openly described within the project as "just a set of hacks" and other such non-complementary terms.  So why the need for something new?  Well I think that's already been best described elsewhere buy the guys behind Fedup so I'll just point you at a little background information on Fedup instead.

Having tried it first at work to upgrade a virtual machine from F17 to F18 I found that Fedup actually works pretty well, in fact to the user it doesn't really appear to do much differently to preupgrade.  You simply start the tool, tell it what to upgrade to, wait while it downloads the packages, then reboot to perform the upgrade, all done.  I recently tried it at home as well and it worked perfectly, no issues at all, which seems to be the experience of all the others users I've talked to about using it as well.  So far then it's a bit thumbs-up and thanks to the Fedup and Fedora teams for making it all so easy for us.

The one pitfall is that you can't upgrade straight from F16 to F18.  Traditionally with Fedora you can jump a version so you've always been able to upgrade directly from any current Fedora version that hasn't gone end of life yet to the very latest without going through intermediate versions.  Between F16 and F18 that wasn't possible though so if you're still on F16 you'll need to preupgrade your way through F17 before doing a Fedup to F18 if that's where you want to get to.  However, from F17 onwards Fedup should support the same version jumping as preupgrade did, it's simply that Fedup isn't available until F17 that causes this particular issue.

Tuesday, 29 January 2013

Broadband Woes

At the end of November 2012 my until then rock-solid reliable Netgear DG834PN ADSL router started reporting being disconnected from the Internet. I know this because being a decent router it has the facility to email its logs to me periodically so I have a record of everything that goes on with my Internet connection going back for years. I eventually worked out that the disconnections were being caused by phone calls connecting to the house which can happen even when we're out because we have an answering machine. So then to work, on diagnosing whether the fault lies with my equipment or with one of the service providers (Plusnet using BT line).

First I tried connecting my Netgear to the master phone socket since usually it is connected to an extension running around the house. No joy. The Netgear exhibited exactly the same behaviour from both sockets and disconnected when phone calls came in or went out of the house (only on connection, not when the phone was ringing).

Next is to try some different micro filters. No joy. I was still getting disconnected in spite of trying a couple of different ones while connected to the master socket including a genuine BT micro filter I purchased specifically to get a decent quality one for this test.

Now I've got this far I'm starting to think it's a line fault and prepare to do battle with Plusnet to get them to assess my line and perhaps send out a BT engineer to fix the problem. I go on-line to their help system. Their phone system is OK being in the UK but you have to go through a million-and-one press this to do that options. In order to raise a fault you have to answer a bunch of questions to confirm you've made all the checks that I would take for granted. Master phone socket, tick. New micro filter, tick. New router, now hang on a minute here. To the best of my (comparatively extensive) knowledge this question isn't right, routers aren't effected by phone calls, the entire point of an ADSL micro filter is to filter the line so you don't get noise during phone calls.

It seems Plusnet would not allow me to raise a line fault with them unless I had gone through all of these questions. I thought I couldn't honestly answer that I had tried a new router in spite of the fact I couldn't see how a new one would solve the problem. I decided to humour the web page and try a different router. I put the call out on social media and quickly tracked down someone a few streets away from us who had a spare I could try.

The router I borrowed was a cheap and nasty get the job done type router sent out by TalkTalk to their customers when they sign up. No wonder the guy I borrowed it from didn't use it and preferred his trusty old Netgear much like myself. However, it worked! No more disconnections when the phone connected and that was the case for whichever micro filter I used and whether I was connected to the master phone socket or the extension. So then, problem solved, it's my router after all.

Unable to keep the router I had on loan I did a bit of research into which router I should buy next to replace my Netgear. I'm a bit of a Netgear fan-boy, I have a ReadyNAS as well so it was hard to admit, based on hundreds of reviews from dissatisfied customers, their routers are now crap. I thought about going straight to an FTTC connection but wanted to get something fixed in the short term so a cheap router to keep us going for a while is the order of the day. I couldn't decide what to get and noticed Plusnet “give” you a router for a small fee to cover the postage. I decided to go with one of these.

A couple of weeks later, after I had reminded Plusnet to send me the router, it seems they received the order and took my money but somehow forgot to put it in the post, I was the proud new owner of a router made by Technicolor (or Thompson) called the TG852n. Wow wow wow, it really is quite the most appalling box of circuits, wires and firmware I've ever had the displeasure of being insulted by. It's the sort of thing I imagine an electronics company something akin to Frugal Electronics Inc. would produce, corners cut everywhere which can only be to save development cost, and credits the user with absolutely intelligence whatsoever.

I tweeted about what a bunch of crap itis and Plusnet responded wondering what I thought the issues were with it. It was difficult to explain in a 160 character response so I picked a couple of annoyances amongst plethora of wrongness that is the TG852n and sent them back. Here's my top 5:
  1. The user interface is restricted, very restricted. You cannot change anything but the very simplest of options. The first thing I wanted to do was switch it over to using my usual subnet range, nope, can't do that, you're fixed at the address range you're given. That is, unless you use the command-line interface. Most people reading this will know that I'm a fan of the command-line more than most being Mr Linux, but I really don't want to learn another one just to configure my router at home, give me a user interface that works. This brings me onto...
  2. You can telnet to the router. I didn't have to do anything to do this, you can just log in with the admin user name and password. I don't want that port open on my router thanks very much although it is comforting to know the router is a capable device scuppered only by an incapable user interface. What if I were to accidentally route port 23 from the Internet? No, just no.
  3. On the subject of open ports, port 80 appears to be open from the Internet. I don't know why, I didn't tell it to do that. Stop it. I haven't checked what other ports might have been left conveniently hanging for someone to try and get in. Remember I said I have logs going back years, I know how often my IP address is port scanned and password cracked. It happens most days.
  4. Firmware updates are more or less not supported. You certainly can't update the firmware via the user interface (surprise surprise) and if you do want to manually update it then you have to do it via TFTP (presumably via PXE boot) from a machine on your home network. Nope again, no thanks, that's rubbish. It seems, however, that Plusnet can push firmware updates to your router. I don't want that either, get off my network[1], I'll manage my end and you stick to managing yours. Finding firmware updates is nearly impossible too, they're not supplied by the manufacturer so you're left to trawl the Plusnet forums looking for posts where someone has linked to a more up-to-date version than you currently have.
  5. It's a four port Ethernet router, it has one Ethernet light. Apparently, I'm too dumb to need to see whether traffic is being routed to a certain port on the router via the convenient mechanism of a green light provided by almost every router on the planet[2]. I'm left with one light that might wave about a bit if some traffic happens to pass through the router to the Ethernet ports at some point. Oh, and they're 100MB/s ports too, but what do you expect for a free router I guess?

The final straw for me in the TG832n story and why I've decided to stop using it is that it also disconnected when the phone rang the other day. It reconnected shortly afterwards and everything was fine. However, it's now in a state where sometimes it will disconnect if the phone rings and sometimes it will not. Any which way, it always shows a red “Internet” light and a green “Broadband” light which implies that I have an active ADSL connection but that I am not dialled through to Plusnet properly. Another victory for this router then, with the red light on and glowing brightly I've got full Internet access from any of my wired or wireless devices in the house. So the router is lying to me as well[3]. I could try a firmware update, but that would be difficult.

I appreciate I'm probably not the target audience for this router. Its cut down and simplified user interface that buries what it considers “advanced” options in completely unfathomable places is probably targeted more at the likes of the silver surfer, someone who just wants to plug it in and get connected to the Internet without worrying about it any more than that.  However, the TalkTalk supplied router I have on loan (a Huawei HG532) is also a little confusing to use but it blows the Plusnet one out of the water in terms of the configuration options offered via the web GUI and would surely confuse the heck out of all but the most technical users.

Before I decided to try the Plusnet standard router my research was leading me towards Asus and (as I said before) away from Netgear. I've not tried any Asus networking kit before but I've like their motherboards for years in my home builds and we have a Transformer Prime tablet at home which is excellent. I've yet to receive this one but hope it solves the disconnection problem as well as being something that doesn't exhibit quite so many of the things I've been ranting about above. If it doesn't solve my connection issues then there may be more to say here yet.

[1] I don't really expect that Plusnet would be able to get onto my network but it's a distinct possibility.

[2] Yes, I know it's just a hub and isn't switching the traffic so is effectively broadcasting all the traffic anyway in which case one light is sufficient but I'd rather have 4.

[3] Another possibility is that the light stays red to suggest there has previously been a problem. The wafer-thin documentation actually says when the Internet light is red “Connection to Internet failed. Restart your router and see page 7. if the problem persists, open your web browser and see page 12.”

<update 5th Feb 2013>
I'm now using an Asus DSL-N12U that I purchased and reviewed at Amazon.