Wednesday, 26 July 2017

Moving to giffgaff

Much like moving bank account, it's not very often I move mobile network.  I tend to favour staying with the same provider unless they provide me with a good reason to leave.  My current network, TalkMobile, have just done so by completely shutting down their PAYG service and so are only able to offer me a contract (that I don't want) or a rubbish deal to move to Vodafone (they're a Vodafone MVNO).

I thought I'd write a similar post about my experience moving to the giffgaff network today to the one I wrote about Moving to TalkMobile back in 2012.  You'll see from that link that joining TalkMobile was extremely painful.  However, I'm happy to report I found the network very solid and reliable with what I can only presume is good coverage (there's always black spots, right?) on the Vodafone network.  Getting them to do anything was always painful as there's little option for self-service so it's more or less always a call to their support staff.  The staff are very polite and extremely helpful but the processes and presumably the systems they have to use seem somewhat antiquated today.

So in comparison to my previous blog post about moving to TalkMobile, moving to giffgaff went a bit like this:

Day 1 (yesterday)

  1. Register a giffgaff SIM a friend gave me and create a new giffgaff account all in one simple guided wizard on the giffgaff web site
  2. Request a PAC from TalkMobile
  3. Go through the number transfer process via another simple wizard on the giffgaff web site
Day 2 (today)

  1. Observe a short outage in mobile service as my number was transferred just after lunch
  2. Happy customer

So now I'm looking forward to years of good service from giffgaff until they provide me with a good reason to leave some time in the future.

By the way, if you want to grab a giffgaff SIM then feel free to register via my referral link as we'll both get a free £5 credit if you do.

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